Delivery and Returns
US order are now shipped via UPS on a express service. We aim to get your parcel to you within 2-4 business days. There is a shipping charge of $20 on all orders under $400. Please be advised that customs and duty chargers may apply, in which case the courier will reach out to collect payment. Please check your countries customs information to obtain an idea of what you may be charged. Failure to pay the fees will result in the shipment being returned at a heavy cost to us which may be deducted from your refund.
Orders made before 1pm (GMT) will be dispatched the same day, except during very busy sale/promotion/holiday periods. During very busy sale/promotion/holiday periods, we still dispatch the vast majority of orders same day, but unfortunately cannot guarantee this for all orders. Orders placed on the weekend are dispatched on Monday.
|2 to 4 Business Days
Whilst we hope you're happy with our products and service, we understand that sometimes people wish to return goods for a variety of reasons. We want this process to be as simple and convenient as possible for you.
Unwanted goods must be returned in an unused, fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
RETURNING GOODS FROM THE US
US returns are to be sent to our head office in the UK. You will receive a returns form to fill in with a cut out address label. The cost of returning the goods is to be paid by you.
We recommend using USPS as this is typically the cheapest return option. When returning goods from the US you must attach a customs declaration describing the goods as ‘British Returned Goods’ only. Items returned with incorrect customs declaration may be delayed in customs and may lead to the parcel being returned to sender. We are unable to accept any parcel with customs charges payable, such parcels will be refused and returned to sender. We are unable to refund any import duties or local taxes in relation to returned or exchanged goods.